Refund policy

Dear Valued Customer,

At CLASPP, we are committed to ensuring your satisfaction with every purchase. To provide you with peace of mind, we offer a 30-day return policy starting from the date of item delivery. Please note that this return policy excludes custom orders, except in cases where manufacturing issues are identified.

For a successful return, the item must be in its original condition - unworn or unused, complete with tags, and in its original packaging. Additionally, a valid receipt or proof of purchase is required.

Initiating a return is simple. Reach out to us at info@claspp.com to start the process. Once your return request is entered in our system, we'll promptly furnish you with detailed instructions regarding the return shipment. It's important to note that items sent back without prior return approval will not be accepted.

Defects, Shipping Damage or Wrong Item

Should you encounter defects, shipping damage, or receive an incorrect item, kindly inspect your purchase upon receipt and contact us immediately at info@claspp.com. Your satisfaction is our utmost priority, and we are dedicated to rectifying any issues swiftly.

Exceptions / non-returnable items

Regrettably, returns cannot be processed for purchases made via gift cards. In addition, custom orders are not refundable.

Exchange

Seeking an exchange? The most efficient approach is to return the original item, and upon acceptance of the return, proceed with a separate purchase for the desired replacement.

Refunds

Regarding refunds, we will inform you upon receipt and inspection of your return, confirming the approval status. Once approved, expect the refunded amount to be processed back to your original payment method within 10 business days. Please bear in mind that the time for your bank or credit card company to finalize the refund may vary.

For any further queries or assistance regarding returns, feel free to contact us at info@claspp.com. We're here to assist you promptly and ensure your experience with us remains exceptional.

Thank you for choosing CLASPP.

Warm regards,

Allie

CLASPP Customer Service Team